I believe there’s a music behind good services, and here’s how to set the tone to play that music well. Get ready for an flood of metaphors.
In music, a tone is something the musician uses to set the tone so to speak. You know when people say “I don’t like your tone”? That’s what they mean, how your voice sounds. And the science behind setting a good tone for a quality service is by providing the service for the right reasons in the first place.
When I make music and people tell me it sounded good, I chose the right tone. But if I had too many drinks or I’m playing music at a gig just to make a quick buck, my tone can be all wrong and listeners notice. I wish they would point it out more often, because if you can master setting a good tone people will appreciate your services more.
There are billions of different services around the world that people provide for each other–whether it’s masonry or landscaping, appliance repair or magical tricks at a birthday party–but the science behind setting a good tone is the same for each one.
Imagine a magician who didn’t care about entertaining people and only wanted to go around and make money from people. He might as well be a beggar with a hat out! It’s the same with musicians, and that’s why only the passionate ones who really want to make good art are the ones who become successful at it.
So if you want to provide a good service and have people appreciate it, the first step is coming at it with the right attitude so that you complete it with a good tone.
Wasn’t that simple?